Refund Policy

Thank you for choosing XERAVENTH as your trusted partner. We value your business and strive to provide services that exceed your expectations. In the event that our services do not meet the standards outlined in our agreements, we offer a comprehensive refund policy detailed below.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Failure to deliver the agreed service or product within the specified timeline.
• Provision of a service or product that significantly deviates from the description or specifications agreed upon.
• Technical errors within our platform, verified and acknowledged by our support team, which prevent you from receiving our service.

Refund Process

To initiate a refund request, please contact our support team at [email protected] with the following information:

• Your full name and contact information.
• The order number associated with your purchase.
• A detailed description of the issue, including any relevant documentation or evidence.

Review and Resolution

Upon receipt of your refund request, a XERAVENTH representative will contact you within 2-3 business days to acknowledge your request and may request additional information to assist in the evaluation process. Our team commits to resolving all refund requests within 14 business days.

Exceptions

Refunds are not applicable in the following situations:

• Services or products delivered as per the agreed terms and specifications.
• Requests made after 30 days of service or product delivery.
• Change of mind or personal dissatisfaction not related to service quality or description.

Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you.

XERAVENTH values your business and is committed to delivering excellence in all interactions.